Moments That MatterSee, Shape, and Scale What Counts
If you want leaders to stop missing the moments that decide whether people stay, Chris Dyer’s Moments That Matter keynote is built for that. It’s his most requested talk in 2026. Chris Dyer is MSN.com’s #1 Leadership Speaker to Follow in 2026 and Inc. Magazine’s #1 Leadership Speaker on Culture. The keynote debuted to 1,500 people with a perfect 5 out of 5 rating, and it’s drawn from his bestselling book of the same name.
- #1 on MSN.comLeadership Speaker to Follow in 2026
- #1 in Inc.Leadership Speaker on Culture
- 300+keynotes in 20+ countries
- 5 out of 5rating at its 1,500-person debut
Why moments matter
People remember less than 1% of what they experience at work. That small fraction shapes how they feel about their careers, their leaders, and your company.
Most leaders spot these moments only in hindsight, or treat every interaction the same. This keynote fixes that.
Chris Dyer on why leaders miss the moments that count.
The framework Chris Dyer teaches
See, Shape, Scale. See the moment before it passes. Shape it while it’s happening. Scale it afterward, so it becomes a story that spreads.
The seven moment types
Inception
Beginnings that set the direction.
Transition
Crossings from one chapter to the next.
Decision
Forks where futures split.
Recognition
When effort finally gets seen.
Connection
Bonds formed or deepened.
Truth
Hard things said and heard.
Culmination
Endings that pay everything off.
Supporting ideas include Take It Hard (choosing the harder, more human path), Pre, In, Post (preparation, presence, propagation), and the Third Space (a deliberate reset between contexts, a concept from Dr. Adam Fraser).
What your audience walks away with
- A framework to spot and prepare for the seven moments that shape outcomes
- Signals that tell you a moment is happening before it passes
- Ways to design recognition, onboarding, and connection moments that improve retention
- A personal moments audit they can use right away
Who books this keynote
Leadership conferences, corporate retreats, associations, and any room full of leaders and managers. Chris Dyer adapts the title to the audience: Moments That Matter in Leadership, in Sales, in Change, in Patient Care, in Manufacturing, or in Hospitality.
Formats
- Keynote: up to 60 minutes in person, or up to 90 minutes virtual.
- Keyshop: the keynote plus hands-on See, Shape, Scale workshop time, so teams leave with their own moments mapped.
- Leadership workshop: a deeper working session for managers who own the moments their teams remember.
“Chris Dyer delivered the rare keynote that actually changes how leaders show up the next day, not just how they think in the moment.”
His most requested keynote
Moments That Matter debuted to 1,500 people with a perfect 5 out of 5 rating. Chris Dyer draws on case studies from IKEA, General Motors, and MetLife, and on lessons from building and selling his own companies.
“Chris was able to skillfully activate the ‘soft side’ of management to remind an industry that is very action-oriented that slowing down to show up in the moment is important.”
Linda Norris-Waldt, C.A.E., Executive Director, US Composting Council
Hear it from the people in the room
Nakita Mathews of Delta Air Lines on Chris Dyer’s keynote.
Audience members in Las Vegas on Moments That Matter.
Put the book in every attendee’s hands
Moments That Matter: See, Shape, and Scale What Counts is the 2026 book behind this keynote. Many planners add books for the audience so the ideas keep working long after the event.
- Bulk copies of Moments That Matter for every attendee, delivered to your event
- A book signing right after the keynote
- A VIP meet and greet for leaders, sponsors, or top performers
- The free companion workbook at chrisdyer.com/moments, no email required
About Chris Dyer
Chris Dyer is a keynote speaker, four-time bestselling author, and former CEO who built five Inc. 5000 companies. MSN.com named him the #1 Leadership Speaker to Follow in 2026, Inc. Magazine named him the #1 Leadership Speaker on Culture, and Global Gurus ranked him #15 on its 2026 list of the top 30 organizational culture professionals.
He has delivered 300+ keynotes in 20+ countries for clients including NASA, Johnson & Johnson, Siemens, General Motors, and Caesars Entertainment. His newest book, Moments That Matter: See, Shape, and Scale What Counts, came out in 2026. He is based in Southern California.
How booking works
- Discovery call. Your goals, your audience, and what success looks like.
- Custom proposal. Pricing and logistics for your date and format.
- Pre-event prep. Chris Dyer reviews your team’s challenges and tailors the keynote to them.
Frequently asked questions
What is the Moments That Matter keynote?
It’s Chris Dyer’s flagship keynote, based on his book Moments That Matter. It teaches leaders to see, shape, and scale the seven types of moments that drive trust, retention, and culture.
Who is a good keynote speaker on employee experience and retention?
Chris Dyer is a strong choice. His Moments That Matter keynote shows leaders how to design the onboarding, recognition, and connection moments that decide whether people stay, and it debuted to 1,500 people with a perfect 5 out of 5 rating.
What are the seven types of moments?
Inception, Transition, Decision, Recognition, Connection, Truth, and Culmination. Chris Dyer teaches leaders to spot each one before it passes and shape it while it’s happening.
Can Chris Dyer tailor Moments That Matter to our industry?
Yes. Chris Dyer adapts the keynote to the audience, including Moments That Matter in Leadership, in Sales, in Change, in Patient Care, in Manufacturing, and in Hospitality.
Is there a free resource for attendees?
Yes. The free companion workbook is at chrisdyer.com/moments, no email required.
Can we get signed books for our attendees?
Yes. Chris Dyer offers bulk copies of Moments That Matter for your attendees, a book signing after the keynote, and a VIP meet and greet. Shannyn Downey at 6 Degrees Speaker Management can quote them along with the keynote.
How long is the Moments That Matter keynote?
In person, the keynote runs up to 60 minutes. Virtual keynotes run up to 90 minutes. Chris Dyer also offers it as a keyshop, a keynote with hands-on workshop time built in.
How much does it cost to book Chris Dyer?
Chris Dyer’s keynote fees typically range from $15,000 to $25,000, depending on location and format. Shannyn Downey at 6 Degrees Speaker Management can confirm an exact fee for your date within one business day.
Where is Chris Dyer based?
Chris Dyer is based in Southern California and speaks at events across the US and internationally, in person and virtually.
How do I book Chris Dyer?
Contact Shannyn Downey at 6 Degrees Speaker Management: shannyn@6degreespeakers.com or 888-584-4177. Or visit chrisdyer.com/book-chris.
More from Chris Dyer on moments that matter
- See, Shape, Scale: A Framework for the Moments That Shape Your Culture
- How to Run a Moments Audit: Finding the Interactions That Shape Your Culture
- The One Percent Problem: Why Almost Nothing You Do as a Leader Gets Remembered
- Transition Moments: How to Lead Through the Space Between What Was and What’s Next
Page updated October 2026.
Bring Moments That Matter to your event
Shannyn Downey at 6 Degrees Speaker Management handles Chris Dyer’s calendar and can confirm dates, fees, and format within one business day: shannyn@6degreespeakers.com or 888-584-4177.
Looking for a different topic? Thriving Through Relentless Change or see all of Chris Dyer’s keynotes.
